True Multi-Modal
Processing.
Your customers do not communicate in just plain text anymore. They send voice notes on the go, forward Instagram Reels, and share screenshots. Nigella Vox is engineered to see, listen, and understand it all. It doesn't just read, it comprehends the full context of every media format your customers throw at it.
Voice Message Processing
Customers don't have to type. When a user sends a voice note via WhatsApp or Messenger, Vox instantly transcribes, analyzes the intent, and replies with perfect contextual accuracy.
Visual & Image Recognition
Users can send photos, screenshots, or reference images. Whether it's a picture of a specific product they want or an issue they need resolved, Vox uses advanced computer vision to see the image and provide relevant solutions.
Reels & Dynamic Link Parsing
When a lead forwards an Instagram Reel, a social media post, or an external web link, Vox immediately scans the referenced content. It knows exactly which product or service the video is talking about and steers the conversation accordingly.
Direct Product Referencing
By syncing seamlessly with your ecosystem, Vox takes a customer's shared image or product link, cross-references it with your active inventory, quotes the price, and facilitates the order on the spot.
Media & Document Handling
Vox effortlessly handles PDFs, audio files, and video attachments, extracting the necessary data so your sales and support teams never miss a crucial detail.
Seamless Conversations.
Zero Drop-Offs.
In a fast-paced digital world, customers expect instant answers. If you aren't available, they move to the competition. Nigella Vox steps in as your tireless frontline representative, turning casual social media interactions into structured, actionable business growth.
Get Started with VoxMeet Your Customers
Where They Live.
Nigella Vox natively integrates into the platforms your customers already use every single day, requiring zero app downloads or web portals for the end user.
Powered by Nigella Sense.
Backed by the Suite.
Nigella Vox isn't just a standalone chatbot, it is an active extension of the AWK Technologies ecosystem. Because it is driven by the Nigella Sense intelligence engine, Vox bridges the gap between your external marketing and your internal operations.
Learn About Nigella SenseEngage
Vox captures a new lead or product inquiry via an Instagram voice note, WhatsApp message, or Facebook DM, 24/7, without human intervention.
Process
Nigella Sense analyzes the audio, image, or text and extracts the exact customer request, understanding intent, context, and sentiment in real time.
Execute
The lead data is instantly pushed into Nigella ERP, or the product availability is queried in real-time from N-POS, completing the loop between customer and operations.
Built for Speed.
Engineered for Security.
Deployed on robust, modern architecture utilizing ASP.NET Core 8 and SQL Server, Nigella Vox ensures military-grade data encryption, lightning-fast API response times, and seamless scalability as your message volume grows.
LEARN MOREData Security
End-to-End Encryption for all customer data and media files. Military-grade security across every conversation, attachment, and data point.
Connectivity
RESTful API & Webhook ready for custom third-party integrations. Built on ASP.NET Core 8 and SQL Server for lightning-fast response times.
Failsafes
Intelligent Human-Agent Handoff Protocols trigger automatically when complex intervention is needed, your team stays in control, always.
Live Analytics
Live Sentiment Analytics and conversation tracking dashboard. Understand how your customers feel, what they ask, and how Vox is performing.
Got Questions
About Nigella Vox?
Everything you need to know about deploying your AI ambassador.
Nigella Vox is a hyper-intelligent, standalone AI agent powered by the Nigella Sense engine. It processes voice notes, images, reels, and text to engage customers and route leads natively across WhatsApp, Instagram, and Facebook, 24/7 without human intervention.
Nigella Vox natively integrates with WhatsApp Business, Instagram Direct, and Facebook Messenger. No app downloads or web portals are required for the end user, Vox meets your customers exactly where they already are.
Yes. Nigella Vox is built for true multi-modal processing. It transcribes and analyzes voice notes, uses computer vision to understand images and screenshots, parses Instagram Reels and web links, and handles PDF and document attachments, all within the same conversation.
Vox is an active extension of the AWK Technologies ecosystem. Powered by Nigella Sense, it can push lead data directly into Nigella ERP and query real-time inventory and pricing from N-POS, bridging the gap between your external marketing and internal operations.
Nigella Vox includes intelligent Human-Agent Handoff Protocols that trigger automatically when a conversation requires complex human intervention. Your team is alerted and steps in seamlessly, with full conversation context already available.